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Privacy Policy

Last updated: January 2026

Introduction

Priority Customer, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use PriorityCustomer.ai.

Information We Collect

Account Information

When you create an account, we collect:

  • Business name, address, and contact information
  • Your name, email address, and phone number
  • Payment information (processed securely by Stripe)

Customer Data

When you use our services, you may provide:

  • Customer names, addresses, and contact information
  • Job and appointment details
  • Invoice and payment records
  • Communication records (calls, SMS, emails)

Call Recordings

When AI phone answering is enabled, we record calls for quality assurance and to provide transcripts. Recordings are stored securely and retained for 90 days unless you request longer retention.

How We Use Your Information

  • To provide and maintain our services
  • To process payments and send invoices
  • To send appointment reminders and notifications
  • To improve our AI systems and services
  • To provide customer support
  • To comply with legal obligations

Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers (Twilio, Stripe, Google) to operate our platform
  • Law enforcement when required by law

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. All data is encrypted in transit and at rest.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (subject to legal requirements)
  • Export your data
  • Opt out of marketing communications

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 7 years for legal and tax purposes.

CCPA Compliance

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or through our platform.

Contact Us

For privacy-related inquiries, contact us at: